FAQ

At TraveLuxe customer service is not a department, it is everyone’s job.   Our way of working, is that we attach a great deal of importance in humility and honesty; with respect for human values, we promise to serve our Members with integrity. 

The foundation of our approach focuses on a ‘one-on-one’ interaction, forming dedicated relationships with each Member and their committed vacation Concierge.

As a TraveLuxe Member, you will have the option of working closely with  a dedicated vacation Concierge who will build a personalized vacation profile for you and your family.  He or She will learn your likes, dislikes, dream vacation destinations and more. They will use this information to help you make the most of your TraveLuxe membership, recommending the vacations and destinations your family will most enjoy. Your Concierge will make sure that each and every time you and your family vacations with us; your vacation is perfectly planned and will create the memories that you deserve.  The better we understand your vacation desires and goals and what you are expecting from your vacation experiences, the better we can customize each TraveLuxe vacation specifically to your needs.

Contact your Concierge frequently if you wish, OR, use our members online app to plan your next vacation yourself.  By utilizing the wide range of global inventory with the personalized information from your vacation profile, we will be able to provide the best vacation solutions for you, to help you achieve the vacation experiences that you have always dreamed of.

Because, due to the potentially high upfront cost, vacation club memberships make the most financial sense in the long term.

To join, members pay a one-time, non-refundable Membership Fee for a range of products with specified weeks up to unlimited* weeks per year of vacation travel.  There is an annual administrative Membership Fee Each time a member reserves a luxury vacation they pay ONLY for the vacation and NO additional hidden fees or costs. As an example, our “ASAP” weeks offer up to 70% savings for the entire week (7 nights). With a TraveLuxe membership there are no restrictions on holiday weeks or any blackout days. Everything is based upon availability and with literally hundreds of thousands of options available at any time you will be amazed at the limitless possibilities for your vacation scheduling. You will be assigned a vacation Concierge Specialist who will assist you and your family with personalizedVIP services at each and every step of your vacation planning to departure. *unlimited for our agreement is defined by TraveLuxe Inc. as 100 years.

TraveLuxe offers 3 types of membership packages and 1 exclusive membership offering to groups or organizations (the last type requires direct communication with our consultants) with a custom package and special pricing. The “Vacationer” is our Tier I, entry level package, The “Tourist” is our Tier II and mid range offering and the “Traveler” is our top level membership package; longest term, and with the most product enhancements.

TraveLuxe is by far the best vacation option for almost every family on almost every vacation budget. Forget purchasing an overpriced timeshare condo or second vacation property; don’t pay the exorbitant costs of trying to fulfill week-long vacations with expensive hotel rooms. The TraveLuxe Membership provides you access to literally hundreds of thousands of Resorts, Condos, Villas and Vacation Weeks located throughout the world at prices that cannot be found anywhere else. All while receiving the best VIP treatment along the way.

TraveLuxe offers an almost limitless number of “luxury travel” resort destinations around the globe. During the past 25 years coordinating luxury resort vacations for our Members, we have had availability options in 350,000 different Resort, Villa and Condo destinations around the globe, in over 150 countries located on all seven continents.

Our multi-million dollar luxury resort developments, private owned vacation residences and properties have the amenities and accommodations that will make your vacation comfortable, enjoyable and memorable. These are not cramped hotel rooms with only a bed and a bath. These are Luxury Hotels, Resorts, Condos and Villas with options for multiple bedrooms, family rooms, gourmet kitchens and onsite amenities that will make your vacations the most memorable of your life. Each resort offers different amenities and accommodations, so during the booking process your Concierge will assist you by answering every detailed question concerning your booking so that you are assured each vacation experience exceeds your expectations.

Absolutely, with the space of the accommodations and the onsite amenities a TraveLuxe vacation makes vacationing with children more enjoyable than you ever thought possible.  Whether you take a traditional summer vacation in a resort property located at a beach destination or nearby amusement park; or an international destination which introduces your children different lifestyle and cultures your Concierge will assist you in planning the perfect family vacation.  Many of the resort destinations have onsite kids programs that will entertain them while allowing mom and dad free time to participate in adult oriented activities.

ASAP Weeks” are promotions available for the entire week stay (8 days/7 nights) and offer incredible Member rates highly discounted.  These special rates are for last minute bookings and the price on these promotions often range between $249.00 usd and $630.00 usd for the entire week and all taxes are included.

You may book as many vacations throughout your membership term, at anytime, (during a single year, or consecutive years) using the total number of weeks that are contained in the plan you purchase at the time of enrollment (if limited). For an unlimited membership plan, you may book as many vacations per year and throughout the entire term of the membership that you wish.

All vacations are for you, your immediate family and friends. The confirmation paperwork will be in your name, your spouse’s name, the name of an adult child living in your household, extended family member or a friend for which you have booked a vacation for using your membership.

Through 20 plus years of experience fulfilling member’s requests, we have established a process to provide all the information necessary when booking your resort vacations.  We conduct research daily of all resorts in our inventory and verify the lowest costs available to OUR members against our competition including online platforms, then we look at the star rating that is given by the different resort exchange companies.  We provide our members with each resorts information, that will allow them to gather information prior to making their final decision.  This way they can see images of the interiors and exteriors, a list of all the onsite amenities and any other pertinent information prior to finalizing their resort vacation reservation.

To speak with one of our expert membership consultants, please call 844-635-5893 or email us at info@mytraveluxe.ca.